All clients have the following rights while receiving care from 3Care4U:

1. To be fully informed of these rights and of all the provider's rules governing client responsibilities
2. To be fully informed of service available from the provider
3. To be informed of all changes in services and charges as they occur
4. To participate in the planning of services, including referral to a health care institution or other provider and to refuse to participate in experimental research
5. To have access to information about the client's health condition to the extent required by law
6. To refuse service and to be informed of the consequences of that refusal
7. To confidential treatment of personal and medical records and to approve or refuse their release to any individual outside the provider, except in the case of transfer to another provider or health facility, or as otherwise permitted by law
8. To be treated with consideration, respect and full recognition of dignity and individuality, including privacy in treatment and in care for personal needs
9. To be taught the service required so that the client can, to the extent possible, help himself or herself
10. To have a person designated by the client taught the service required so that, to the extent possible, the person designated can understand and help the client
11. To have one's property treated with respect
12. To complain about the care that was provided or not provided, and to seek resolution of the complaint without fear of recrimination
13. To have the client's family or legal representative exercise the client's rights when the legal representative is legally authorized to do so
14. The provider's rules and the client's responsibilities under the provider's rules

• Participation in Assessment: Clients are responsible for actively participating in the assessment process to determine their care needs and preferences accurately. This includes providing accurate information about their health, mobility, and personal care requirements.
• Communication: Clients are responsible for communicating their needs, concerns, and preferences to their caregivers and agency staff effectively. This includes informing the 3Care4U of any changes in their condition or circumstances that may affect their care.
• Respect for Providers: Clients are responsible for treating caregivers and agency staff with respect, dignity, and courtesy at all times. This includes refraining from any form of verbal, physical, or emotional abuse towards providers.
• Safety: Clients are responsible for maintaining a safe environment for themselves and their caregivers. This includes following safety guidelines, using assistive devices as recommended, and informing caregivers of any hazards or risks in the home.
• Compliance with Care Plan: Clients are responsible for following the care plan developed in collaboration with their caregivers and agency staff. This includes allowing personal care workers to assist with activities of daily living as stated in the care plan to medication schedules, therapy sessions, and other components of the care plan.

3Care4U shall assess prospective client's appropriateness to be served by the agency without delay, unless the reason for the delay is justifiable and documented, and accept a client only if there is reasonable expectation that the client's needs can be met by the agency.

If the agency accepts the applicant as a client, the agency shall promptly provide services to the individual. If the agency does not accept an applicant as a client, the agency shall inform the applicant of other personal care service providers in the area or how to obtain a list of those providers.

• Professional Conduct: Caregivers and agency staff are expected to conduct themselves in a professional manner at all times, adhering to ethical standards and agency policies. This includes maintaining confidentiality, respecting client privacy, and avoiding conflicts of interest.
• Quality of Care: Caregivers are responsible for providing high-quality care services to clients in accordance with their individual care plans and preferences. This includes providing assistance with activities of daily living and other aspects of personal care with competence and compassion.
• Timeliness: Caregivers are expected to arrive at clients' homes promptly at the scheduled time and to complete all tasks within the agreed-upon timeframes. In cases of unavoidable delays or changes, caregivers are responsible for notifying the client and agency as soon as possible.
• Documentation: Caregivers are responsible for maintaining accurate and up-to-date documentation of the care provided, including any changes in the client's condition or incidents that occur during the provision of care.
• Continuing Education: Caregivers are encouraged to participate in continuing education and training programs to enhance their skills, knowledge, and competencies in providing care services to clients. 3Care4U will support caregivers in accessing relevant training opportunities per regulations and as needed.